Refund Policy

Effective Date: 8/19/2024

1. Overview

Our goal is to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds are granted for products purchased from Gogo Wholesale. By purchasing from our wholesale Cash and Carry business, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds are only available under the following circumstances:

Defective Products: If a product is found to be defective or damaged upon receipt, customers are eligible for a refund or replacement.

Incorrect Products: If you receive an incorrect product, you may return it for a refund or exchange for the correct item.

Expired Products: If you receive products that are past their expiration date, you may return them for a refund or replacement.

3. Non-Refundable Items:

The following items are not eligible for refunds:

Products purchased on clearance or special promotions

Items that have been opened, used, or damaged after purchase

Customized or special order products

4. Refund Process:

To initiate a refund, please follow these steps:

Contact Us: Notify our customer service team within [Insert Number of Days] days of receiving the product. Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of the defective product).

Return the Product: If required, return the product in its original packaging. You are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect product).

Refund Approval: Once we receive the returned product and inspect it, we will notify you of the status of your refund. Approved refunds will be processed within 30 business days.

Refund Method: Refunds will be issued in the original form of payment or as store credit, depending on your preference.

5. Exceptions:

Bulk Orders: For large bulk orders, refund eligibility may vary. Please refer to your specific purchase agreement for details.

Store Credit: In some cases, we may offer store credit instead of a refund.

6. Contact Information:

If you have any questions or concerns regarding our Refund Policy, please contact us at:

Email: sales@gogowholesale.com

Phone: 425-778-9900

Address: 5920 188th St SW, Lynnwood WA. 98037

7. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website or other communication channels.